Blue Sky Automobile Issues Apology for In-App Notification of Exclusive Benefits to Users

The Chinese automobile manufacturer, Blue Sky Automobile, has issued an apology and a commitment to improve its services in response to negative reactions from users about the notifications sent via the car's in-app system.

The issue concerns exclusive benefits that were notified to first-time car owners after purchasing their vehicles. However, upon further investigation by the company, it was found that many of these first-time car owners had not been aware of these benefits and ended up facing inconvenience when accessing their vehicles.

Blue Sky Automobile acknowledges the discontent it has caused among its users and expresses its deepest apologies for any trouble experienced during this incident. In the future, the company will continually refine its services to ensure an optimal user experience without further sending notifications about exclusive benefits via the in-app system.

The brand believes that users are truly the backbone of their growth and development plans. Blue Sky Automobile is going to focus on enhancing technology, providing better customer support, as well as improving communication strategies with their clients, ensuring greater user satisfaction with each journey taken.

CEO, Deng Chenghao, addressed the situation, stating: “We take everyone's feedback seriously and offer our sincerest apologies for any inconvenience caused. We have optimized our internal processes to ensure that we provide better services in the future without further sending notifications about exclusive benefits via the app.” When visiting local car markets on weekends, CEO Deng discussed a few cases where some of his retired clients were unaware of their special offers. He stated, “We should do more with these welfare programs so that they reach even more customers, which I regret has caused our mistake and I hope you can forgive us.”

The spokesperson believes this is not the end but rather an opportunity for continuous growth, learning from the mistakes of today to become better partners in sharing journeys.